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ISO 20000 Joint Session with HERO

Event Title: ISO 20000 Joint Session with HERO

Organizer: EAITSM / HERO

Location: Microsoft Egypt Premises, Smart Village, Cairo, Egypt

Time: Thursday, Mar. 25th, 2010, 10:00 AM - 04:00 PM

Attendees: HERO Members, and EAITSM Members

Agenda:

10:00 – 10:30 Overview of itSMF & the Egyptian Chapter (Rania Al-Maghraby)

10:30 – 11:00    Introduction to ISO/IEC 20000 (Ashraf Hamed)
11:00 – 12:30    How to Approach ISO/IEC 20000 (Ashraf Hamed)
12:30 – 01:30    Lunch & Prayer Break
01:30 – 04:00    ISO/IEC 20000 Processes (Ashraf Hamed)

Attendance in this event is for free (restricted to registrants). Event materials will be made available after the event to members through the Online Resources (Members Only) section at our website. This event will be accompanied by book sale.