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How essential do you consider it to use a management software tool as part of institutionalizing your ITSM processes?
Pivotal
Supportive
Nice to have
      Result
 
Useful Links:

itSMF International       http://www.itsmfi.org

itSMF e-bookshop       http://www.itsmfbooks.com/

ITIL Official Website       http://www.itil-officialsite.com

Best Management Practices       http://www.best-management-practice.com

BSI (British Standards Institution)       http://www.bsi-global.com

ISACA       http://www.isaca.org/

ISO       http://www.iso.org

EOS (Egyptian Organization for Standardization)       http://www.eos.org.eg

APM Group       http://www.apmg-international.com

Union of Arab ICT Associations       http://www.ijma3.org/

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